Sifflet - Data sharing contains incomplete data – Incident details

All systems operational

Data sharing contains incomplete data

Resolved
Degraded performance
Started 3 months agoLasted 20 days

Affected

API

Degraded performance from 9:00 AM to 11:26 AM

eu-west-1-a - API

Degraded performance from 9:00 AM to 11:26 AM

eu-west-1-b - API

Degraded performance from 9:00 AM to 11:26 AM

eu-west-1-c - API

Degraded performance from 9:00 AM to 11:26 AM

us-east-1-a - API

Degraded performance from 9:00 AM to 11:26 AM

ap-southeast-1-a - API

Degraded performance from 9:00 AM to 11:26 AM

Updates
  • Resolved
    Resolved

    We migrated from the AWS tool we were using affected by the issue. This incident is now resolved.

  • Update
    Update

    AWS support is still investigating the issue. We're implementing mitigation measures in the meantime.

  • Monitoring
    Monitoring

    AWS support confirmed that there's an issue with the AWS service we rely on to export data from our databases. The resolution is pending actions on their side.

  • Identified
    Identified

    Some data exported with the "data sharing" feature (https://docs.siffletdata.com/docs/data-sharing) may be incomplete. Notably, some monitor executions and datasets may be absent from the exported data.

    There is no impact on monitoring. However, if your company uses data sharing for reporting, then this reporting may be inacurate.

    All data is present in the source systems (no data loss or data integrity issue). The Sifflet API and web UI return all the data. Only data sharing is impacted.

    This incident is caused by an AWS RDS process not properly exporting data. We opened a support case with AWS, and are evaluating workarounds in the meantime.